Pickup & Delivery Policy

For customers outside our doorstep zones, we offer pickup-and-drop repair by insured courier.

How it works

1. We pick it up — a courier collects your device from your address, insured and sealed.
2. We repair it — our technician diagnoses it at our service hub and shares a clear quote. You approve before any work.
3. We deliver it back — fully tested and packed, shipped back to your door, insured both ways.

Charges

A small advance covers two-way shipping and diagnosis, charged before pickup. The repair amount is paid only after you approve the quote.

Cancelling a pickup

• Before a courier is dispatched — cancel free from your tracking page; if you have paid the advance, it is refunded in full (3–5 business days).
• After a courier is dispatched, or if you refuse the pickup — the pickup can no longer be cancelled online, and the advance is non-refundable, because the reverse-shipping charge has already been incurred. Contact support for any change.
• After we receive and diagnose the device — the advance is non-refundable (it has paid for two-way shipping and the diagnosis performed); we return your device at no further cost if you decline the repair.

Turnaround

Typical turnaround is 2–5 working days from pickup to delivery, depending on the model, parts and your location. We keep you updated at each stage by WhatsApp/SMS.

Insurance & safety

Your device is insured in transit both ways. We photograph it on arrival and use sealed, tamper-evident packaging.

Contact

Questions about a pickup? Contact support@withrebyte.com with your booking reference.